We use well respected and established software providers for our Property Management Portfolio. This software includes features like a critical date diary to ensure key events and triggers are adhered to and dealt with at the appropriate time. Timing is key on many of these events.
The majority of critical events such as rent reviews, lease renewals, break options dictate the future of the investment. We operate rigorous inputting procedures to ensure our property management database is accurate. The reporting functions and its integration with other software triggers reminders far in advance of when events are due which enables the property manager time to action and prepare for those tasks. In reality the Property Manager is so familiar with the property that they are already aware of what is coming up and these reminders act as a failsafe to others looking and monitoring the systems.
The Property Database holds a significant amount of information on the occupier from their full lease details to the size of the unit they occupy. The data drives the reporting functions of the software and so the more data the better the information on the reports.
The system has a logic based approach starting with the client and their details, then the property details, then the unit details and then finally the occupier details. All levels contain comprehensive data which is immediately accessible.
Detailed and simple reports across all aspects can be generated at the touch of a button. The most detailed information is at tenant level allowing the manager easy access to the terms of their occupation enabling a speedy response to any queries. Any payment made by the occupier then filters into all tiers of the system and can be seen and analysed at any level.
The Property Database allows simple management of vacant space and the allocation of responsibility.
We try at all times to respect the environment and recognise the pressure of prompt response so our systems encourage correspondence by email.