Who we are
Hayes Commercial Property Management Ltd or Hayes CPM is a specialist Commercial Property Management company based in Cornwall. Within our organisation are Chartered Surveyors who, as well as the company are regulated by the RICS
Our commitment to privacy
We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).
The personal information we collect:
When we collect personal information, we are transparent about how we will use it.
We collect information:
- through our website or the website of our affiliates – for example names, addresses or email details.
- from meetings with staff or business contacts, such as exchanging business cards, or collecting information at conferences or business events or from other professional advisors in connection with a property transaction.
- that you provide to us in connection with the services we provide, for example in connection with tenancy or a lease agreement.
- that we use to validate your identity, such as a passport or proof of residency document.
Our legal basis for processing your information
We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.
How we use your information
- We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:
- We may use the personal information of tenants or other natural persons you have supplied us with to carry out work such as lease management on your behalf.
- We may use the contact information you supply to respond to your requests.
- We may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing services and products.
- Personal information is used to make your online experience as smooth as possible – for example by setting cookies and tailoring what you see on the website.
- Personal information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV.
Whom we share personal information with
We may share your personal information with:
- Hayes CPM employees who require it to perform their jobs.
- Organizations that support the products or services we provide to you.
- Anyone you give us permission to share it with.
- Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.
We will never sell your personal information and we take steps to keep your details safe and secure.
Stopping us contacting you
If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by email to firstname.lastname@example.org
Keeping your information safe
We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between Hayes CPM and any recipient organizations.
Where applicable you may have the following rights over your personal information:
Request a copy of the information we hold
You can access the personal information we hold about you. To do so please contact us by email at email@example.com. There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.
Ask us to not use your information
If for any reason you do not want us to hold or use your information please contact us by email at firstname.lastname@example.org. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement.
Have your information corrected
If you think the personal information we hold is wrong contact us at email@example.com and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.
How long we keep your information
We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
How to complain
If you need to make a complaint about our handling of your personal information, please contact us directly at firstname.lastname@example.org If you are unhappy with how we deal with your complaint, you can contact your Country Data Protection Authority if applicable.
How else to contact us:
If you have any other questions about your personal information please contact us by email at email@example.com.